In Part Two of this series, Dr. John Meis and Wendy Briggs continue to discuss how to raise the case acceptance rate in a dental practice by creating smooth, effective patient handoffs (or trust-transfers).

Patient handoffs are a little-known secret to great case acceptance because they’re an important opportunity to build trust, demonstrate excellence, and ensure understanding with patients. When handoffs are handled poorly, patients lose confidence in the recommended treatment and hesitate to move forward with their needed care. When handoffs are done right, patients are put at ease and more readily accept treatment.

In this episode, you’ll learn:

• Why most handoffs should be done in front of the patient (and how to include them in the process)
• How to use smooth patient handoffs to build trust and connection with patients
• How to structure a handoff to make sure the team is communicating the right things quickly and efficiently
• How smooth team transfers can help doctors preserve more of their mental energy throughout the day

In this 3-part series, Dr. John Meis and Wendy Briggs are explaining ways to increase the case acceptance rate in a dental practice. 

When a practice doesn’t have a well-defined and consistent case acceptance process in place, patients don’t get the information and reassurance they need to move forward with necessary dental care. When this happens, their health declines, the team gets frustrated, and practice performance declines.

But what we’ve learned working with practices across the US is that with a few key systems in place, the case acceptance rate can rise very quickly, leading to healthier patients and a stronger practice.

In part one of this series, you’ll learn:

·         How diagnostic inconsistencies hurt patient trust and lower the case acceptance rate

·         The importance of clear diagnostic criteria across the team

·         How to strengthen patient trust and connection

·         How the team can support and echo each other in patient conversations

Listen now here or at www.theteamtraininginstitute.com/podcast